These are the terms and conditions on which we supply services.
Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if: You are an individual. You are buying services from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession). Provisions specific to consumers only are in red and those specific to businesses only are in blue.
If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
We are Suretax Accounting Services Limited a company registered in England and Wales. Our company registration number is 11826126 and our registered office is 94 Wallasey Road, Wirral, CH44 2AE.
You can contact us by telephoning our customer service team at 0330 043 0211 or by writing to us at email@example.com or by mail to: Suretax, 94 Wallasey Road, Wirral, CH44 2AE.
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
When we use the words "writing" or "written" in these terms, this includes emails.
Our acceptance will take place when we email you to accept it following your request for our services made online, at which point a contract will come into existence between you and us.
If we are unable to accept your request for services, we will inform you of this and will not charge you.
We will assign a number to your service request and tell you what it is when we accept it. It will help us if you can tell us this number whenever you contact us with a query.
Our website is solely for the promotion of our services in the UK.
We will begin the services promptly after confirming we accept your request for services (as described on our website). The estimated completion date for the services is as told to you during the order process, but please note that our services rely on the response and compliance of HMRC and other third parties which are outside of our control. You must co-operate with us at all during our undertaking of the services. We shall use all reasonable care in the provision of the services.
If our supply of services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Please note that in some situations, we have no control and have no liability for delay (i.e. if HMRC’s procedures and security checks delay the services).
We may need certain information from you so that we can supply the services to you, for example, national insurance numbers, tax payment references, identification etc. If so, this will have been stated in the description of the services on our website. We will contact you in writing to ask for this information or you may be able to provide it via the online dashboard. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 7.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it (including any fines or penalties levied by HMRC).
You are responsible for approving any draft tax rebate or tax return that we deliver as part of the services before submitting it to HMRC. You are responsible for ensuring the accuracy of any information provided, and hereby acknowledge that in the event monies are received on the basis of false, inaccurate or misleading information, you may have to repay any monies received. Notwithstanding, you will not be relieved from having to pay our fee which we may take steps to recover from you if not paid (and reserve the right to claim our legal and professional costs in doing so).
The maintenance, keeping, and recording accurate records and receipts as required by HMRC is your responsibility solely. You are reasonable for the completeness, accuracy and truthfulness of all information and data provided, including details of any income (PAYE or otherwise), outgoings and expenditures, and benefits relevant to the years to which our services relate. You must be able to provide documentary evidence relating to all information provided and shall provide this to us immediately on request.
We may have to suspend the supply to:(a) deal with technical problems or make minor technical changes;(b) there are legal reasons to do so (i.e. if we are not satisfied with information provided, or for money laundering reasons);(c) update the services to reflect changes in relevant laws and regulatory requirements;(d) make changes to the services as requested by you or notified by us to you.
We will contact you in advance to tell you we will be suspending supply, unless the problem is urgent or an emergency or we are prevented by law. You may contact us to end the contract for a service if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 7 days and we will refund any sums you have paid in advance for the service in respect of the period after you end the contract.
If you do not pay us for the services when you are supposed to (see clause 10.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of. We will not suspend the services where you dispute the unpaid invoice (see clause 10.9). We will not charge you for the services during the period for which they are suspended. As well as suspending the services we can also charge you interest on your overdue payments (see clause 10.8).
Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:
(a) If what you have bought is misdescribed you may have a legal right to end the contract (or a service re-performed or to get some or all of your money back), see clause 9 if you are a consumer;
(b) If you want to end the contract because of something we have done or have told you we are going to do see clause 5.2;
(c) If you are a consumer and have just changed your mind about the service, see clause 5.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any services which have not been provided and you may also be entitled to compensation. The reasons are:
(a) we have told you about an upcoming change to the service or these terms which you do not agree to;
(b) we have told you about an error in the price or description of the service you have ordered and you do not wish to proceed;
(c) there is a risk that service delivery may be significantly delayed because of events outside our control;
(d) we have suspended supply of the services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 1 month; or
(e) you have a legal right to end the contract because of something we have done wrong.
If you are a consumer then for most services bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
Your right as a consumer to change your mind does not apply in respect of services, once these have been completed, even if the cancellation period is still running. Services shall be deemed completed once we have submitted documentation to HMRC.
If so, you have 14 days after the day we email you to confirm we accept your request for services. However, once we have completed the services (at the point we submit documentation to HMRC) you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind (which in any event shall be no less than 50% of the total fees due).
To end the contract with us, please let us know by doing one of the following:
(a) Phone or email. Call customer services on 0330 043 0211 or email us at firstname.lastname@example.org please provide your name, home address, details of the order and, where available, your phone number and email address.
(b) Online. Complete the online form on our website.
(c) By post. Write to us at Suretax, 94 Wallasey Road, Wirral, CH44 2AE including details of what you bought, when you ordered or received it and your name and address.
If you are entitled to a refund under these terms we will refund you the price you paid for the services, by the method you used for payment. However, we may make deductions from the price, as described below.
If you are exercising your right to change your mind, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract. However, if we have submitted documentation to HMRC, it shall be deemed that we have completed the services and no refund will be due. In all other circumstances, a maximum of 50% of the total fee payable may be refundable.
We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind your refund will be made within 14 days of your telling us you have changed your mind
We may end the contract for a service at any time by writing to you if:
(a) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, for example, accurate identification documents or other information required for completing money laundering checks, or for full land proper completion of tax rebate / returns.
If we end the contract in the situations set out in clause 7.1 we will refund up to 50% of any money you have paid in advance for services we have not provided. Once we have submitted documentation to HMRC, it shall be deemed that we have completed the services and no refund will be due.
We may write to you to let you know that we are going to stop providing the service. We will let you know at least 14 in advance of our stopping the supply of the service and will refund any sums you have paid in advance for services which will not be provided.
How to tell us about problems. If you have any questions or complaints about the service, please contact us. You can telephone our customer service team at 0151 272 0211 or write to us at email@example.com or 94 Wallasey Road, Wirral CH44 2AE.
See below for a summary of your key legal rights in relation to the services. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says:
a) You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
b) If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.
c) If you haven't agreed a time beforehand, it must be carried out within a reasonable time.
The price of the service (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the service advised to you is correct. However please see clause 10.3 for what happens if we discover an error in the price of the service you order.
If the rate of VAT changes between your order date and the date we supply the service, we will adjust the rate of VAT that you pay, unless you have already paid for the service in full before the change in the rate of VAT takes effect.
It is always possible that, despite our best efforts, some of the services we provide may be incorrectly priced. We will normally check prices before accepting your order so that, where the service’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the services’ correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, and refund you any sums you have paid.
We accept payment by card via ‘Stripe’ when services are requested online or bank transfer when requesting over the phone. Our services are split into two types –“Pay Now” and “Pay After”:
(a) For "pay after" customers can start the process but if we deem that you are not due a rebate you will have to pay for the service upfront in accordance with our published price list. You hereby authorise us to receive monies on your behalf from HMRC. We will then retain monies from the rebate to cover this amount before transferring you the remainder. In the event the rebate does not cover our fees, you must pay the remaining amount on demand. In the event HMRC refunds you direct, you must immediately notify us of the same and pay our invoice in accordance with these terms (noting we will take legal action to recover any unpaid fees);
(b) For “pay now” customers, we require full payment before services commence.You must pay each invoice within 7 calendar days after the date of the invoice.
If you use these calculations to submit your own or a fraudulent claim we will seek payment for our services as though we had delivered the same fully in accordance with these terms.
If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).
If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of HSBC PLC from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services as summarised at clause 9.1; and for defective services under the Consumer Protection Act 1987
If we are providing services that somehow damage your physical property, we will make good any damage to your property caused by us while doing so, or if defective digital services or downloads which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
If you are a consumer we only supply the services for to you for domestic and private use. If you use the services for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 12.
(a) death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
(b) fraud or fraudulent misrepresentation;
(c) any matter in respect of which it would be unlawful for us to exclude or restrict liability.
(a) we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any direct, indirect or consequential loss, loss of opportunity, loss of contract or other loss arising under or in connection with any contract between us; and
(b) our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total sums paid by you for services under such contract.
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer you may contact us to end the contract within 1 month of us telling you about it and we will refund you any payments you have made in advance for services not provided.
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing. Please note that the services we provide are personal in nature, and we do not foresee a situation where they may be transferred.
This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person (other than the other – being you or us ) in order to end the contract or make any changes to these terms.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services, we can still require you to make the payment at a later date.
These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are a consumer and are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to [name of ADR entity] via their website at [website address]. [[name of ADR entity] will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings]. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.
If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE
Terms of website use
Other applicable terms
• Ouwhich sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
• Our Acceptable Use Policy (Appendix 1), which sets out the permitted uses and prohibited uses of our site. When using our site, you must comply with this Acceptable Use Policy.
Information about us
www.suretax.co is a site operated by Suretax Accounting Services Limited ("We"). We are registered in England and Wales under company number 11826126 and have our registered office at 94 Wallasey Road, Wirral, CH44 2AE.We are a limited company.
Changes to these terms
Changes to our site
We may update our site from time to time and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Accessing our site
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.
Your account and password
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at firstname.lastname@example.org.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
No reliance on information
The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limitation of our liability
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.
If you are a business user, please note that in particular, we will not be liable for:
• loss of profits, sales, business, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Uploading content to our site
Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy (Appendix 1).
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next paragraph (Rights you licence).
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy (Appendix 1).
The views expressed by other users on our site do not represent our views or values.
You are solely responsible for securing and backing up your content.
Rights you licence
When you upload or post content to our site, you grant the following licenses to Suretax Accounting Services Limited:
a perpetual, worldwide, non-exclusive, royalty free, transferable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user generated content in connection with the service provided by the website and across different media.
We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.
You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Some content on www.suretax.co has been sponsored by third-party brands. These articles have been clearly identified. Content brand partnerships have been carefully selected by the team at Suretax Accounting Services Limited with the intention of being relevant and appropriate to our content and audience. We will only ever provide information or comment that is, to the best of our knowledge, honest and correct.
Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our site in any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy (Appendix 1).
If you wish to make any use of content on our site other than that set out above, please contact email@example.com.
Third party links and resources in our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them.
To contact us, please email firstname.lastname@example.org
Thank you for visiting our site.
Appendix 1 – Acceptable Use Policy
This acceptable use policy sets out the terms between you and us under which you may access our website www.suretax.co (our site). This acceptable use policy applies to all users of, and visitors to, our site.
Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use, above.
www.suretax.co is a site operated by Suretax Accounting Services Limited (we or us). We are registered in England and Wales under company number 11826126 and have our registered office at 94 Wallasey Road, Wirral, CH44 2AE.
You may use our site only for lawful purposes. You may not use our site:
• In any way that breaches any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
You also agree:
• Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use, as set out above.
• Not to access without authority, interfere with, damage or disrupt:
• any part of our site;
• any equipment or network on which our site is stored;
• any software used in the provision of our site; or
• any equipment or network or software owned or used by any third party.
We may from time to time provide interactive services on our site, including, without limitation:
• Comment Boxes
• Live Chat
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them.
Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.
These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.
You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.
• Be accurate (where they state facts).
• Be genuinely held (where they state opinions).
• Comply with applicable law in the UK and in any country from which they are posted.
Contributions must not:
• Contain any material which is defamatory of any person.
• Contain any material which is obscene, offensive, hateful or inflammatory.
• Promote sexually explicit material.
• Promote violence.
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
• Infringe any copyright, database right or trade mark of any other person.
• Be likely to deceive any person.
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
• Promote any illegal activity.
• Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety.
• Be likely to harass, upset, embarrass, alarm or annoy any other person.
• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
• Give the impression that they emanate from us, if this is not the case.
• Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
Suspension and termination
We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.
• Immediate, temporary or permanent withdrawal of your right to use our site.
• Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
• Issue of a warning to you.
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.Further legal action against you.
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
Changes to the acceptable use policy
We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.
Contact us and Complaints
If you have a problem regarding any of our goods or services, please contact us by emailing email@example.com and we will do our utmost to resolve the matter.
Should we be unable to resolve your problem, you can bring a claim using the Online Dispute Resolution (ODR) platform which can be accessed here: https://ec.europa.eu/consumers/odr/ The ODR platform is specifically designed to help EU consumers who have bought goods or services online and who subsequently have a problem with that online purchase.
Last updated: April 10, 2019
Suretax uses a range of third party service providers to assist with its data processing activities. When we work in our our capacity as a data processor with these service providers, the service provider is a Subprocessor of Suretax.
This page lists each Subprocessor, the services they provide to us, and their location. Before engaging with a Subprocessor, Webflow performs extensive due diligence, which includes security and legal analysis. Each Subprocessor is subject to contract terms that enforce compliance with applicable data protection laws.
Suretax currently uses the following Subprocessors:
Welcome to the privacy notice of Suretax Accounting Services Limited, a company registered in England and Wales under company number 11826126 and with our registered office at 94 Wallasey Road, Wirral, CH44 2AE.
Suretax Accounting Services Limited respects your privacy and is committed to protecting your personal data.
This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
The website operated by us is www.suretax.co
This privacy notice is provided in a layered format, so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.
1. IMPORTANT INFORMATION AND WHO WE ARE
2. THE DATA WE COLLECT ABOUT YOU
3. HOW IS YOUR PERSONAL DATA COLLECTED
4. HOW WE USE YOUR PERSONAL DATA
5. DISCLOSURES OF YOUR PERSONAL DATA
6. INTERNATIONAL TRANSFERS
7. DATA SECURITY
8. DATA RETENTION
9. YOUR LEGAL RIGHTS
Purpose of this privacy notice
This privacy notice aims to give you information on how Suretax Accounting Services Limited collects and processes your personal data through your use of our website, including any data you may provide when you contact us, when you sign up to our newsletter, use online chat or when you purchase a service.
Our website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Suretax Accounting Services Limited is the controller and responsible for your personal data (collectively referred to as Suretax Accounting Services Limited, “we", "us" or "our" in this privacy notice).
We have appointed a data protection manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the date protection manager using the details set out below.
Name: Julie Cameron
Email address: firstname.lastname@example.org
Postal address: 94 Wallasey Road, Wirral, CH44 2AE
Telephone number: 0330 043 0211
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
If you would like to contact the ICO, the details are as follows:
• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Tel: 01625 545 745
• Email: email@example.com
• Website: www.ICO.org.uk
Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 10 April 2019 and historic versions can be obtained by contacting us.It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
• Identity Data includes first name, middle name and last name and title, age, date of birth,.
• Special Data includes national insurance number, national insurance number, unique tax payer reference numbers, passport and driver’s license details (where the same may reveal your sex and/or ethnicity.
• Contact Data includes address a, email address and telephone numbers.
• Financial Data includes bank account and details relating to tax returns and/or rebates, including transactions with third parties, amounts paid, and tax liabilities.
• Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
• Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website.
• Profile Data includes your username and password, requests made by you, your preferences, feedback and survey responses.
• Usage Data includes information about how you use our website and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our goods or services). In this case, we may have to cancel a product or service you have with us, but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms via our website when using our services or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
subscribe to our services;
create an account on our website;
complete forms required for receiving the services (i.e. a tax return);
request marketing to be sent to you;
give us some feedback.
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies.
Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:
- Technical Data from the following parties:
1. Analytics providers such as Google based outside the EU and from our third party providers for emails and communications.
2. Advertising networks Facebook and Useproof based outside the EU;
3. Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Stripe for payment processing.
– Financial Data from the following parties:
(a) HMRC / Inland Revenue.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract, we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us
Where we use a ‘Special Category’ of data (identified as “Special Data”), we are required to confirm an additional lawful basis (to that set out above) for the processing of such data which will most commonly include the following circumstances:
Express consent that is freely, affirmatively, and transparently, given with regards to the processing described.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us at firstname.lastname@example.org if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
To register you as a new customer, including sending emails relating to your account set up, status and account credentials.
We will need to comply with our Money Laundering Obligations per UK’s Money Laundering Regulations. To do this, we will require passport information and proof of address (x2).
External Third Parties may be used for the hosting of such data.
Where you expressly authorise us, we may draw information into your account from authorised third parties.
Performance of a contract with you. With regard to Special data submitted, you will be required to consent to our use for the Purposes described.
To deliver services to you and for managing payments, fees and charges relating to the same (including making payments on your behalf, and to you if a tax rebate is due).
To deliver the services accurately, we will require details of any trade union membership, your tax reference codes and other information.
We may have to disclose information to HMRC to deliver the services on your behalf (including completing tax returns) and to do this we will have to disclose information provided by you.
External Third Parties may be used for facilitation of payments and hosting.
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
(c) With regard to Special data submitted, you will be required to consent to our use for the Purposes described, including confirmation we will have to share this with third parties including HMRC.